Arrivia

Arrivia, founded in 1997, is the world's largest stand-alone travel loyalty provider. The company powers white-label loyalty and rewards programmes for travel, hospitality and financial services brands, among them American Express, USAA, Marriott Vacation Club and Hilton Grand Vacations. Its work spans the travel, hospitality, financial services and timeshare and vacation-ownership sectors, with operations across the Americas, Latin America, the Caribbean, APAC and EMEA.

At the core of its offer is a white-label travel booking platform through which partners run fully branded booking portals. The inventory available to members covers 30,000 cruise itineraries, 700 global airlines, more than 1m hotels and vacation homes and 150,000 unique experiences. Alongside the platform, Arrivia runs round-the-clock multilingual call-centre and member-support operations, handling 3.5bn inquiries a year in 22 languages on behalf of partner loyalty programmes.

The company's technical work concentrates on agentic AI, booking intelligence, white-label travel platform technology, loyalty and rewards platforms and customer-engagement technology. A rebranding in 2020 reflected a series of acquisitions and subsequent growth; the business describes its approach as global expertise applied with a local touch.

Recognition of the firm includes a ranking of #18 on the Travel Weekly Power List, multiple Royal Caribbean Partner of the Year awards and an Ernst & Young Entrepreneur Company of the Year award. It has been in operation for more than 25 years.